TERMS AND CONDITIONS

TERMS AND CONDITIONS

H C Percival (Farms) Ltd T/a Wakes Hall Lodges, Wakes Colne, Colchester, Essex CO6 2DY

All reservations are subject to our Terms and Conditions whether or not the Hirer completes the Booking Form.  By paying any deposit the Hirer accepts these Terms and Conditions.

CONTRACT

Wakes Hall Lodges arranges short term holiday rentals, the contract for the letting of the accommodation is between Wakes Hall Lodges and the Client.  The contract will be entered into and becomes legally binding when Wakes Hall Lodges issues the confirmation form.  The contract is at all times subject to all booking conditions.

BOOKING

A deposit of one third of the rental fee is payable immediately upon making the booking, if the booking is made more than eight weeks before the start of the rental.  The booking will not be confirmed until the deposit has been paid. The balance must be paid eight weeks before the commencement of the rental.  Non-payment of the balance of rental fee on or before the due date shall be considered as cancellation of the contract by the Client.  For bookings made less than 2 weeks before the commencement of the rental, no cheque or card can be accepted and payment should be made by bank transfer – the cleared funds showing in our account before entry to the lodge is permitted.

SECURITY DEPOSIT

A £100 security deposit may be added to the booking cost at the owner’s discretion and is fully refundable except for any costs due to breakage, damage, extra cleaning. If dogs are included in the booking an extra deposit will be required of £100. The deposit will be returned to you within two weeks of your departure, subject to any deductions, as referred to above.

CANCELLATION POLICY

Any cancellation made by the Client for whatever reason shall be in writing and addressed to Wakes Hall Lodges at the address on the booking form. In the event of a cancellation, (including any deemed cancellation arising by reason of non-payment of the balance of the rental fee as referred to above). If Wakes Hall Lodges succeeds in re-letting the property for the whole period it shall refund all the monies paid less an administrative charge of £25 including VAT per booking.  If Wakes Hall Lodges only succeeds in re-letting part of the period, it will refund an amount equal to the amount paid by the Client less (1) the rental for the period which is not re-let and (2) the administrative charge of £25 including VAT.  If Wakes Hall Lodges is unable to re-let the property at all, then all monies paid by the Client shall be forfeited to Wakes Hall Lodges.

HOLIDAY INSURANCE

The booking fee does not include insurance, we recommend that you take this out in the event that you have to cancel or terminate your holiday unexpectedly.

VAT

VAT is included in the rental fee where applicable at the rate applicable at the date of payment.

PERIOD OF HIRE

The accommodation will be available from 3.30pm on day of arrival until 10.30am on departure.  Wakes Hall Lodges will endeavour to be flexible in this approach.

USE OF PROPERTY

The accommodation shall be used solely for holiday purposes and the hirer shall not sub-let the property or any equipment hired to the hirer.   The one bedroom Lodges are designed to accommodate two persons and the two bedroom Lodges are for four persons.  We will ask you to confirm on the booking form the number in occupation.  Wakes Hall Lodges reserves the right to refuse entry to the entire party if this condition is not observed.

ELIGIBILITY

Wakes Hall Lodges reserves the right to refuse any bookings, in particular bookings from (a) groups of people under the age of 21 (b) hen or stag parties.

SERVICES

Rental charges include bed linen, towels used during your stay, beds will be made up prior to your arrival and, for bookings of more than one week, linen and towels will be changed at the end of each week.  Electricity, water, wi-fi are all included within the rental charge.

CARE OF THE PROPERTY

The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning.  The Client shall abide by all instructions as regards the use of the property and its fixtures and fittings as notified to the Client by Wakes Hall Lodges.

 HOT TUBS AND QUIET ENJOYMENT

The rights of other guests to enjoy the peace and quiet of the area must be respected at all times.  For this reason we do not allow music to be played outside of the Lodges or audible from the Lodge patio.  Hot Tubs must not be used after 11pm.  Guests are expected to moderate their sound and behaviour to avoid causing distress or offence at all times.  The Client is responsible to ensure that all guests read and comply with Hot Tub Conditions of Use and Safety Notices displayed in the Lodge and contained in the Guest Information folder and also Health and Safety Policy Document.

Guests are not permitted to alter the timer on the outside lighting.  The timer is set to abide by current planning permissions and will switch off automatically at the allocated time.

SMOKING

This is not permitted in any of our Lodges.

 LATE ARRIVALS

We ask that you inform us of your planned arrival time, you must inform Wakes Hall Lodges if your arrival time is likely to change substantially.

PARKING

Parking of vehicles must be in the designated parking space and not obstruct the roadway.  Your vehicles and their accessories and contents are left entirely at your risk.

LIABILITY

Wakes Hall Lodges cannot accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person from any cause other than the proven negligence of us or our employees.  Hot Tubs are provided but are unsupervised and therefore used entirely at your own risk, you must take all necessary steps to safeguard your personal property and no liability to you is accepted in respect of damage to or loss of such property.

FORCE MAJEURE

Wakes Hall Lodges cannot accept responsibility or pay compensation where the performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure.  These circumstances include any event which we could not, even with all due care, foresee or avoid.  Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage (including a period of electricity failure), break-in, criminal damage, riots or civil strife, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.

RIGHT OF ENTRY

Wakes Hall Lodges shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.  Clearly we will not normally enter a Lodge once let without your agreement.

TERMS AND CONDITIONS

Wakes Hall Lodges reserves the right to change or amend these terms and conditions at any time.  Please note we reserve the right to terminate the agreement/booking without refund of money if the behaviour of any guest is considered unacceptable, or if the number of occupants exceeds that stated at the time of booking.

(05/07/19)