This notice is to tell you what personal information/data we collect about you and what we do with that information.
H C Percival (Farms) Ltd is committed to protecting your personal information when you are using our services. This policy relates to our use of any information collected via:
- any website that links to this Privacy & Cookies Policy
- social media or official H C Percival (Farms) Ltd content on other websites
- mobile devices
It also relates to our use of personal information provided to us by you by phone, SMS, email, in letters, other correspondence and in person.
In order to proceed with an enquiry or reservation, we sometimes need to collect information about you. Whenever you provide personal information, we are legally obliged to use it in line with all applicable laws concerning its protection, including the Data Protection Act 1998 and the General Data Protection Regulations (referred to collectively as the ‘data protection regulations’ hereinafter).
- Who we are
For the purposes of Data Protection legislation, H C Percival (Farms) Ltd is the Data Controller and is the registered company overseeing the running of Wakes Hall Lodges.
The postal address of the above is:
c/o Beacon End Farmhouse, London Road, Stanway, Colchester, Essex CO3 0NQ
In this Privacy Notice, ‘we’ and ‘us’ means H C Percival (Farms) Ltd.
- What information we collect & hold
When you enquire or place a reservation with Wakes Hall Lodges, H C Percival (Farms) Ltd may receive personal information such as your name, email address, postal address, telephone/mobile number, gender, bank details or other financial information.
- Why we collect information & how it is used
H C Percival (Farms) Ltd use your personal information in order to:
- provide our services to you in confirming reservations, dealing with requests and enquiries, and to provide general information.
- to use IP addresses and device identifiers so we can identify the location of users and block disruptive use.
- for analysis and research purposes so that we can improve the services offered by H C Percival (Farms) Ltd.
We collect and use information for us to operate efficiently in our role providing self catering accommodation to the public.
Where H C Percival (Farms) Ltd proposes using your personal information for any other use we will ensure that we notify you first.
We collect the majority of information by asking you directly, although occasionally we may receive information via third parties.
- Contact Request Form
If you fill out our on-line contact form you will be contacted regarding your enquiry using the information submitted.
If you choose you will be added as a subscriber to our newsletter emails. You can opt out at any time using the unsubscribe link at the bottom of the email.
When we will contact you
We will contact you:
- in response to any correspondence or complaint received from you regarding our lodges
- in relation to any bookings made
- to update you on any material changes to H C Percival (Farms) Ltd’s policies and practices
- for marketing purposes (where you have agreed to this)
- Sharing Information
We will keep your information within H C Percival (Farms) Ltd except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as follows:
We may share with third party sites (e.g. mailchimp, social media sites, credit reference suppliers, Google) some data with appropriate security measures to show you relevant advertising on third party sites.
Sometimes H C Percival (Farms) Ltd uses third parties to process your information on our behalf for example to provide services or analysis. We require these third parties to comply strictly with our instructions and require that they do not use your personal information for their own business purposes, unless you have given express consent to such use.
- Offensive or inappropriate content on H C Percival (Farms) Ltd sites
If you post or send content which we consider offensive, inappropriate or objectionable on H C Percival (Farms) Ltd sites (relating to Wakes Hall Lodges) or otherwise engage in any disruptive behaviour we may remove that content and/or block access.
Where H C Percival (Farms) Ltd considers that you may be in breach of any applicable laws, for example on hate speech, we reserve the right to disclose your personal information to relevant third parties, including law enforcement agencies or your internet provider. H C Percival (Farms) Ltd would only do so where such disclosure is permitted under applicable laws, including data protection regulations.
- Users under 18
If you are aged 18 or under, please obtain a parent/guardian’s permission before you provide any personal information to H C Percival (Farms) Ltd.
- How long is information held
We will hold information for as long as necessary to complete the relevant activity and as long as required by law for our company records.
- Your rights regarding data
Under data protection regulations you have the right to request access to information held about you and have inaccuracies changed.
You can also request that H C Percival (Farms) Ltd delete personal information held about you by contacting firstname.lastname@example.org with your request or writing to Compliance Manager, H C Percival (Farms) Ltd (Wakes Hall Lodges), c/o Beacon End Farmhouse, London Road, Stanway, Colchester, Essex CO3 0NQ.
When liaising with us regarding access to your personal data, you will need to prove identity by providing either a utility bill/bank statement (last 3 months), passport, driving licence, birth certificate.
- Web Browser Cookies
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile (‘device’) web browser from a website which is then stored on your device’s hard drive. Many websites do this automatically to track online traffic flows. (This is similar to tracking an email – to see if it has been delivered and read.) If you continue without changing your settings, we will assume you are happy to receive all cookies via our website. However, you can change your settings at any time.
- Third party cookies
Please note that during your visits to our website you may notice some cookies that are not related to
H C Percival (Farms) Ltd or Wakes Hall Lodges and which are not under our control. Please check the relevant third party’s website for more information or change your cookie settings accordingly.
- Changes to our Privacy & Cookies Notice
This Notice may be updated from time to time so you may wish to check it each time you submit personal information to H C Percival (Farms) Ltd. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to submit personal information to H C Percival (Farms) Ltd.
If you would like to discuss anything in this Notice, please contact:
Compliance Manager, H C Percival (Farms) Ltd, Beacon End Farmhouse, London Road, Stanway, Colchester, Essex CO3 0NQ or email email@example.com