Housekeepers’ Guide Summer 2020

These guidelines have been issued to our housekeeping team following the COVID-19 outbreak and will be adhered to going forward.

Your private hot tub – The external areas of the hot tubs will be sanitised and the water chemicals are checked every day to maintain cleanliness.

Guidelines:

Any cleaners that have any symptoms of the virus should not be working. On entry to the property, please wash your hands thoroughly. Use disposable gloves, a mask and an apron when cleaning and ensure that windows and doors are open to allow air to circulate.

There are two elements to cleaning:

■   Clean surfaces first with soap and water

■   Disinfect following cleaning using a disinfectant with either hydrogen peroxide, ethanol or sodium hypochlorite in it. Bleach with a 0.5% concentration or an alcohol-based product with at least 62-80% alcohol  is sufficient to kill most germs. Leaving the disinfectant on the surface for  a few minutes before wiping down will allow it to have more effect.

All the items such as mops and cloths need to have been cleaned prior to you using them to clean the house. They then need to be washed again on completing the clean to avoid transferring anything between houses and guests. Kitchen brushes and sponges can be cleaned and then put in the microwave on high power for a minute or two. Cloths that can be put in the washing machine should be washed at the highest heat setting appropriate for the item.

Concentrate on high-touch areas when cleaning including handles and horizontal surfaces, remote controls, light switches, oven and hob controls, stair rails, banisters and window handles. Don’t forget the key safe and the keys. Ultimately, any items that the guests are likely to touch need to be cleaned down.

Vacuum cleaners should be emptied and wiped down before and after using.

Any open food items should be removed and disposed of.

Laundry should be washed on the warmest water setting possible and then completely dried. Ensure that bags which are used to transport laundry are clean.

We have said that while it isn’t practical to launder bedspreads between stays, these have been removed from the property.

Use antibacterial wipes to wipe over the exterior covers of the Property Information folder and the Visitor book.

Consider whether to leave items such as books, games and toys in the property as it is difficult to clean these.

Please ensure that the property is well stocked with cleaning materials and products and that there is antibacterial hand sanitiser gel at the entry door at the very least. If possible, provide in the kitchen and cloakroom/main bathroom too. We will remind and recommend to guests to plan to bring their own hand sanitiser, gloves, masks and antibacterial soap.

With the need to ensure that all the elements of the cleaning process are completed, we have changed the arrival time for guests to 4.30pm and the departure time to 9.30am.

On leaving the property spray surfaces with aerosol sanitiser provided.

Cleaning check list

■   Ensure windows and doors are open during clean

Entry Hall

■   Hand sanitizer in place

■   Door handles wiped down on exit

■   Heating thermostat cleaned

■   Vacuum cleaner emptied and wiped down

Kitchen

■   Remove any food items from the property

■   Light switches cleaned

■   Handles cleaned – doors, kitchen cabinets, fridge, freezer

■   Bins cleaned

■   Electrical appliances cleaned – coffee machines, kettles, toasters etc

■   Oven doors and controls cleaned

■   Chairs cleaned (particularly chair backs)

■   Surfaces cleaned

■   Use washing machine cleaner on high temperature cycle to clean washing machine with cleaning product such as Dettol Washing Machine Cleaner. Use dishwasher cleaner on the dishwasher.

Dining Room

■   Chairs cleaned (particularly chair backs)

■   Switches cleaned

■   Handles to cupboards cleaned

■   Table top cleaned

Sitting Room

■   Light switches cleaned

■   Handles cleaned

■   Do soft furnishings need cleaning? Upholstery and soft furnishings that  can’t be washed can be cleaned with a steam cleaner

■   Vacuum underneath sofas and remove cushions and vacuum

■   Remote controls wiped down and any buttons to turn appliances on and off Cloakroom

■   Door handles cleaned

■   Taps, sink surface and toilet thoroughly cleaned

■   New toilet roll in place

Bedrooms

■   Strip all beds at the start of the cleaning process, bag up the dirty linen  and remove from the property

■   Handles cleaned including wardrobe and chest of drawers

■   Light switches cleaned

■   Window locks cleaned

■   Flat surfaces cleaned

■   Hair dryers wiped down

Bathrooms

■   Soap in place

■   Door handles cleaned

■   Taps, sink, toilet, bath and shower cleaned

■   New toilet roll in place

■   Light switches cleaned

Outside Space

■   Keys cleaned

■   Hot tub area cleaned and sanitised

■   Outside furniture cleaned and sanitised

■   Bin lids wiped down

Autumn Newsletter 2019

WAKES HALL LODGES

NEWSLETTER

AUTUMN 2019

November 2013 was when we completed the lodge development and we have welcomed many guests over the last 5 years, some of whom have joined us on numerous occasions.

We are very proud of what we offer and continue to improve our service and welcome feedback.

This year we have instigated the provision of croissants and separate cereal packs in the welcome pack to guests.  It is always difficult as we do not want to see wastage and in the past we used to provide a large packet of cereal and often find that it could not be re-used and was therefore wasted!

To assist us in the maintenance and upkeep of the lodges we are pleased to welcome Barry Hewitt, who has joined us full time to deal with all maintenance issues and landscaping.

In respect of the landscape surrounding the lodges we are delighted with the growth of the shrubs and trees which we have planted since the inception of the development and some of the photographs attached to this newsletter give some indication of the privacy that this is providing. 

Autumn and Winter are great times to visit the lodges and view the landscape.  On a local level, we are pleased to see that the Thatcher’s Public House in Mount Bures has been totally refurbished and re-launched and at The Swan at Chappel the management has changed, both improving the hospitality that can be offered in the local area.

Finally we would advise that we have installed a fully automated generator in the grounds which is designed to keep you warm and cosy in case of power cuts following any freak storms, etc.

I very much look forward to seeing you soon at Wakes Hall Lodges.

With all good wishes.

Nick Percival

Summer Review – 2017

Just in case you did not receive a copy of our Summer newsletter, here is our year so far…

Wakes Hall Lodges Newsletter

Summer 2017

It was December 2013 when we were open for business with our new holiday homes at Wakes Hall in Wakes Colne.  Since that time we have been delighted to welcome many guests on a regular basis.

It is interesting to look to see the guest profile to understand why they have come to stay with us and they include the following:-

  • a special weekend break in luxury lodge with hot tub.
  • seeking a weekend break in close proximity to where they live. We are within 60 minutes by train from London/Liverpool Street.
  • visiting family/friends possibly living further afield and returning home.
  • attending a wedding celebration/family function and requiring a place to stay.
  • guests who find the practicalities of a single storey accommodation all at one level, to be user friendly.
  • re-locating short term due to building works being carried out at home.
  • work related, ie, working short term in the locality and seeking luxury, quality, self-contained accommodation.

Our objective was and still is to create a place to stay which is more comfortable than staying at home.  Clearly, if any readers have any recommendations to make to us as to how we can improve the experience, we would welcome your comments.

Last year we have seen 20% of our bookings are repeat guests – and almost 18% of those have been multiple times this year!

We are grateful to those guests who have supported us on Trip Advisor and are delighted to have, for the second year running, received a Certificate of Excellence which is fantastic news!

2017_COE_Logos_Green-bkg_translations_en-US-UK

In April we welcomed our 1,000th booking which we were extremely proud of!  We offered a bottle of champagne to the guest who made the 1,000th reservation and congratulations to Aprille and her friends on being the lucky recipients!

Buddy, Max and Amber x Lodges 1000th booking x 258

We now offer a voucher system to recognise those who have returned to Wakes Hall Lodges which is done on the following basis:

  • A £50 discount from every fourth booking.

In addition, we offer discounts and special offers on our Facebook and Twitter pages, not to mention our new website, www.wakeslodges.co.uk .

What I think is really exciting is to see how the landscape has matured over the last three and a half years, particularly the landscape around the lodges and lake.  It certainly has made each of the lodges more private as the landscape has grown up between them.  In addition, we had an exciting find – our first wild orchid in the meadows, and a resident swan, together with geese and ducklings on the lake.

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For those who have already visited us they will note that all the appliances, heating and hot tubs are powered by electricity.  To safeguard the welfare of our guests we have installed a large generator which automatically provides electricity in times of a power cut, including the use of the hot tub.

Finally, I am, as always, hugely indebted to the team which makes Wakes Hall Lodges what they are including housekeepers, cleaning staff and back up staff in our office who take bookings by phone or for those who prefer to contact us.

With all good wishes for the summer and autumn 2017.

Nick Percival